For providers

We promise a peace of mind support to Service Providers so you can focus on providing care for those in need.

Louise.
Tommy’s speech
therapist.

How to get paid?

Once you have your invoices ready, submit them to our email address at invoices@southeastcare.com.au

We guarantee same-day processing, which means Service Providers will get paid fast within 3 to 4 business days.

Make sure your invoice has the right elements that the NDIS need.
Download our invoicing template for your guide. It is available on Word document so you can change the content to your need easily.

Our peace of mind promise.

Our peace of mind
promise to providers.

To providers.

Same day processing.

Your invoice will be processed on the same day of receipt, when received by midday.

Same day payment.

Upon receiving funds from the NDIA, we ensure same day payment.

Guidance and support for Providers.

Whether you are an individual contractor, a small or large scale Provider, our team can answer your questions and give constructive feedback on invoices and service agreements to support you in quality and compliance.

Our promise to participants.

To participants.

Automatic/Manual authorisation option.

Upon receipt of an invoice, we will seek your authority prior to making payment. You can provide automatic authority to your providers, to make our process even faster.

Notifications and alerts on your budget and spending.

You’ll be sure to know how your spending is going, as well as knowing if you are going over budget or under. These notifications are made to assist you in utilising the plan without over spending.

Zero confict of interest.

South East Care does not provide any other services or supports, nor has any agreements or partnerships with any Providers. This means we give you impartial and unbiased information that best benefits you.

You may ask…

  • Ease of use. We manage your payments for you, paying your registered and unregistered Providers, paying invoices, keeping regular accounts of your plan and ensuring strong filing history.
  • Control over your plan. You make all the decisions about your plan, we just do the work. Invoices are paid at your direction and authority.
  • Flexibility. Plan Management has most of the flexibility of a Self-Managed plan, without the financial (paying up front) or the compliance (documentation for auditing) burdens.

See our table of comparison for further details.

  • There is no cost to you! When you do select Plan Management as your management option, the funding is added to your plan. It is paid for by the NDIS, and it doesn’t eat into your other funds. Typically funding will appear under Capacity Building Supports Budget > CB Choice and Control of your NDIS Plan.
  • The decision is made in the Planning (or Review) meeting, where you inform the Local Area Coordinator about how you’d like to manage your plan. However you can change your mind once your plan has been approved or in progress. You just need to contact your Local Area Coordinator and notify them you’d like to change to Plan Managed.
  • Plan Management is funded in your plan, if you request for it as your Plan Management option. 
  • I have a new plan.  Simply contact South East Care to get yourself registered, by phone, email or online registration. 
  • I want to switch from another Plan Manager. You’ll need to give notice to your old plan manager that you are looking to switch, we then will be able to complete the transition quickly and with limited effect to your supports.
  • Changing from Agency or Self-Managed to Plan Managed. Contact your Local Area Coordinator to let them know, they will get the ball rolling. During this time, simply complete our registration process (phone, email or online) so we can finalise things on our end.

Click here to register online or here if you’d like to contact us.

Our payment process is as simple as it gets,simply;
  • Ask your provider to bill us directly. Your provider can email us directly, we will seek authority from you prior to payment.
  • Send to us and we will pay your Provider. You can also send us your invoices for payment, we will pay the Provider on your behalf.
  • Reimbursements. If you have paid out of pocket, simply provide us with your receipt and we’ll transfer the funds to your nominated bank account.

Our invoicing email is invoices@southeastcare.com.au. For further information about getting invoices paid check out our Providers page.

  • Still have your questions unanswered? Simply call or text us.

Any doubt? Ask us.

Our staff are here to help, whether it be to answer questions about your Plan or to discuss some areas of concern, we’re ready to help.

We’re here to listen.

We take your feedback seriously and use it to constantly improve our service to you. Let us know how we can better your experience with us  Drop in your thoughts here.