Support Coordination

We help you understand and use your NDIS plan with confidence. Our Support Coordinators connect you with the right services, support your goals, and make navigating the NDIS simple.

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Want to talk things through first?

Choosing the right Support Coordinator matters.

If you have questions about your NDIS plan, available supports, or how Support Coordination works, you’re welcome to speak directly with our experienced Support Coordination Team Leader.

We’ll take the time to understand your situation and help you explore the right next steps.

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Call us on 03 9070 5230

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Text or Whatsapp us on 0435555960

How Support Coordination
can help you.

How Support Coordination can help you.

Support Coordination helps you make the most of your NDIS plan by connecting you with the right supports and services. We guide you through your options, helping you build independence and achieve your goals.

For further information, download our Factsheet and Welcome Brochure.

The work we do for you.

Service navigation.

We help you find and connect with the right providers based on your needs and goals.

Understanding your plan.

We explain your NDIS plan clearly so you know what supports you can access.

Building your supports.

We assist in setting up services and creating a strong support network around you.

Ongoing guidance.

We check in regularly to make sure your supports are working and adjust where needed.

Support with challenges.

We help resolve issues with providers and support you through any changes or concerns.

South East Care’s focus is to provide Plan Management and Support Coordination, making the NDIS simple and easy to understand. Our local team works closely with you to build the right supports and help you get the most out of your plan.

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Our commitment to you.

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You can get clear guidance when you need it.

We help you understand your plan and make informed decisions with confidence.

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You can trust our support.

We work in your best interest, helping you find the right services for your needs.

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Your supports stay consistent.

We work closely with your providers to ensure your supports run smoothly.

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A team that understands your situation.

We are a local team that takes the time to understand your needs and goals.

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Support that grows with you.

As your needs change, we adjust your supports to keep you moving forward.

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We help resolve challenges.

We step in to address issues with services and find solutions that work for you.

What do I need to get started?

1.Submit your referral or enquiry.

2.Our team contacts you to understand your needs.

3.We help you get started with the right supports.

'Everything was in line, easy to use.’

‘They helped me a lot in understanding my plan, they also stay in touch asking me about my invoices regularly. They are very quick to respond. I personally think because they are a smaller company, they are very good and fast…’

Masri.

A family member
of South East Care.

Ready to get started?

    Referral form.

    Submit a referral or enquiry and our team will guide you through the next steps.







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    You may ask…

    • Ease of use. We manage your payments for you, paying your registered and unregistered Providers, paying invoices, keeping regular accounts of your plan and ensuring strong filing history.
    • Control over your plan. You make all the decisions about your plan, we just do the work. Invoices are paid at your direction and authority.
    • Flexibility. Plan Management has most of the flexibility of a Self-Managed plan, without the financial (paying up front) or the compliance (documentation for auditing) burdens.

    See our table of comparison for further details.

    • There is no cost to you! When you do select Plan Management as your management option, the funding is added to your plan. It is paid for by the NDIS, and it doesn’t eat into your other funds. Typically funding will appear under Capacity Building Supports Budget > CB Choice and Control of your NDIS Plan.
    • The decision is made in the Planning (or Review) meeting, where you inform the Local Area Coordinator about how you’d like to manage your plan. However you can change your mind once your plan has been approved or in progress. You just need to contact your Local Area Coordinator and notify them you’d like to change to Plan Managed.
    • Plan Management is funded in your plan, if you request for it as your Plan Management option. 
    • I have a new plan.  Simply contact South East Care to get yourself registered, by phone, email or online registration. 
    • I want to switch from another Plan Manager. You’ll need to give notice to your old plan manager that you are looking to switch, we then will be able to complete the transition quickly and with limited effect to your supports.
    • Changing from Agency or Self-Managed to Plan Managed. Contact your Local Area Coordinator to let them know, they will get the ball rolling. During this time, simply complete our registration process (phone, email or online) so we can finalise things on our end.

    Click here to register online or here if you’d like to contact us.

    Our payment process is as simple as it gets,simply;
    • Ask your provider to bill us directly. Your provider can email us directly, we will seek authority from you prior to payment.
    • Send to us and we will pay your Provider. You can also send us your invoices for payment, we will pay the Provider on your behalf.
    • Reimbursements. If you have paid out of pocket, simply provide us with your receipt and we’ll transfer the funds to your nominated bank account.

    Our invoicing email is invoices@assadn1.sg-host.com. For further information about getting invoices paid check out our Providers page.

    Any doubt? Ask us.

    Our staff are here to help, whether it be to answer questions about your Plan or to discuss some areas of concern, we’re ready to help.

    Let’s get NDIS smart!

    No time to get on top of the NDIS? Not a problem, our Help Centre is filled with helpful, short and snappy articles, 100% jargon-free.